I help teams tap into their natural curiosities and bring an empathetic approach to technical work. I bring the tools of user experience and design research to partner and connect with people so we can understand their needs and motivations much better.
In 2015, I joined President Obama's United States Digital Service at the White House as an applied design researcher to help make government services a bit easier for all Americans to access.
Most recently I built a user research program for Vets.gov with Digital Service at the Department of Veterans Affairs. With little resources, I scaled an agile user experience research program from the ground-up. I sit at the leadership table with product, design, and engineering to make sure Veterans are central to our technical decisions. I've helped busy executives (even Cabinet-level Secretaries!) quickly understand both a design challenge, as well as a solution — simply by observing their users through my research.
In the years before the U.S. Digital Service, I worked at the intersection of health and technology — using my background in public health and design to make health information easier to understand and use. I led user-centered design projects and conducted user research with diverse consumer audiences including those with limited literacy skills, people with cognitive and functional disabilities, immigrants, and refugees.
I am currently looking for new opportunities to help mission-driven organizations solve tough problems by getting to know their users.