A sampling of projects

User research work

  • Vets.gov — Director of user research — as well as UX and content strategy for a 21st century VA digital platform for America's veterans

  • Health Literacy Online — Lead editor, conducted original and secondary research to create standards and guidelines for designing accessible and easy-to-use health websites, for United States Department of Health and Human Services
  • Show Me — User research and usability testing for a visual communication tool to help people communicate (who might have challenges doing so due to disability or barriers) in Emergency Shelters and Family Assistance Centers in the event of a major emergency of mass fatality situation, for Massachusetts Department of Public Health

Writing and speaking