Director of user research — also led UX and content strategy for 21st century digital platform for America's veterans at the Digital Service at the Department of Veterans Affairs.
Health Literacy Online
A lead editor and conducted original user research as well as secondary research to develop design standards for accessible and easy-to-use health websites. For the Department of Health and Human Services.
Usability testing and user research for design of visual communication tool for people with communication challenges during an emergency. For Massachusetts Department of Public Health.